Billing & Pricing
Payments Accepted
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Cash, Checks, All Major Credit Cards, and Mobile Payment are all acceptable forms of payment.
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Please mail all checks payable to 311 Brand LLC, If a check is not left at the time of service.
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A service charge of $25 will be added to all NSF Checks.
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Declined cards and unpaid balances (within 30 days) will incur a service charge of $25.
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If customer requests changes to service that differs from original estimate, additional charges will be billed or a new estimate may be required.
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All Mobile Payment Service info, click links below it will direct you to payment pages.
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Cancellation Policy
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We require 24-hour notice for reschedules or cancellations.
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Our cleaning hours are from 7am to 6pm. If for any circumstance our staff is sent away or locked out from your home between these hours, there will be a cancellation fee of $25.
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We will make every effort to work within time frames requested, but ask not to be sent away during our working hours.
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We will make every attempt to reschedule company initiated schedule changes due to holidays or extreme weather conditions as close to regular scheduled cleaning date as possible.
(Exceptions can be made when customer or household member is ill and must remain in the home and similar emergencies, or for first-time cancellations.)
Satisfaction Guarantee
If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a crew back to your home to redo that area.
FAQ
